Astro Vastu Raj
Astro Vastu Raj
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Privacy Policy

How Astrovasturaj collects, uses, shares and protects your personal data.

Astrovasturaj · www.astrovasturaj.in
Your privacy matters to us.

1Introduction

Astrovasturaj (“Astrovasturaj”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy (“Policy”) explains what personal data we collect, why and how we use it, how we protect it, when we may share it, how long we retain it, and the rights and choices available to you.

This Policy applies when you:

  • visit or use our website www.astrovasturaj.in (“Website”);
  • book or receive an Astrology or Vastu Shastra consultation;
  • enrol in our Vastu Shastra Course;
  • purchase our Book or Gemstone Bracelets;
  • communicate with us through WhatsApp, telephone, email or other available channels; or
  • otherwise interact with our Services.

We aim to keep this Policy simple and transparent so that you can understand how your personal data is handled.

2Who We Are

Astrovasturaj is operated by Mr. Rajendra Tank.

For the purposes of applicable data protection laws, Astrovasturaj may act as the Data Fiduciary in relation to the personal data that it determines the purposes and means of processing.

Contact Details

Astrovasturaj
Shiv Krupa Building, Office No. 3,
Shivkripa Building, “G” Wing,
Old Nagar Das Road, Nicolas Wadi Road,
Near Govardhan Nath Haveli, Andheri East,
Mumbai, Maharashtra – 400069, India

Email: info@astrovasturaj.in
Phone / WhatsApp: +91 9920211339

3What Personal Data We Collect

The type of personal data we collect depends on how you interact with us.

3.1 Identity and Contact Information

We may collect:

  • name;
  • email address;
  • telephone number;
  • WhatsApp number; and
  • postal or delivery address.

3.2 Birth and Astrological Information

For services such as Kundali reading, matchmaking, astrology consultations and related guidance, we may collect:

  • date of birth;
  • time of birth; and
  • place of birth.

You may also voluntarily provide details relating to a prospective match or family member where such information is relevant to the service requested.

We recognise that birth details and information shared during consultations may be highly personal. We therefore handle such information with particular care and confidentiality.

3.3 Consultation Information

During a consultation, you may voluntarily share information concerning matters such as:

  • family;
  • relationships;
  • career;
  • finances;
  • health; or
  • other personal circumstances.

We use such information only to the extent reasonably necessary to provide the consultation or related services requested by you.

3.4 Payment and Transaction Information

We may collect information relating to payments and transactions necessary to process:

  • consultation fees;
  • course fees; and
  • product purchases.

We do not directly store your complete card or bank account details. Payment information is processed through the relevant payment gateway and/or banking partners.

3.5 Order and Delivery Information

For orders such as Books and Gemstone Bracelets, we may collect:

  • delivery address;
  • order details;
  • contact details required for delivery; and
  • photographs or videos voluntarily provided in connection with a damaged, defective or returned product.

3.6 Communications

We may retain information contained in communications between you and us through:

  • WhatsApp;
  • email;
  • telephone;
  • Website contact forms; and
  • consultation or booking forms.

This may include queries, feedback, requests and grievances.

3.7 Technical and Website Usage Information

When you use our Website, we and our service providers may collect certain technical and usage information, such as:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • browsing behaviour; and
  • information collected through cookies, analytics tools and advertising technologies.

4How We Collect Personal Data

We may collect personal data when you:

  • submit a contact, booking or other form on our Website;
  • subscribe to our newsletter or blog;
  • contact us through WhatsApp, telephone or email;
  • book an online or in-person consultation;
  • purchase our Book;
  • enrol in our Vastu Shastra Course;
  • order Gemstone Bracelets;
  • provide information during a consultation; or
  • browse or interact with our Website through cookies and similar technologies.

We generally collect personal data directly from you. Where information relating to another person is provided by you, such as information relating to a prospective match or family member, you are responsible for ensuring that you are entitled or authorised to provide such information to us.

5Why We Collect and Use Your Personal Data

We collect and use personal data for specific and legitimate purposes, including:

5.1 Providing Our Services

We use relevant information to:

  • prepare Kundali and astrological readings;
  • provide astrology consultations;
  • conduct matchmaking analysis;
  • provide Vastu Shastra consultations and reports;
  • communicate with you regarding your consultation; and
  • facilitate future consultations where you choose to use our Services again.

5.2 Processing Orders and Payments

We use relevant information to:

  • process consultation and course fees;
  • process product orders;
  • arrange refunds and cancellations;
  • arrange delivery of products; and
  • respond to order-related queries.

5.3 Communication and Customer Support

We may use your contact information to:

  • respond to your queries;
  • confirm bookings;
  • provide service-related updates;
  • address complaints or grievances; and
  • provide customer support.

5.4 Website Improvement and Analytics

We may use technical and usage information to understand how visitors use our Website, improve its functionality and evaluate the performance of our Services.

5.5 Marketing and Advertising

Where you have provided the required consent or where otherwise permitted under applicable law, we may use your contact or website interaction information to:

  • send newsletters and blog updates;
  • provide promotional communications;
  • measure advertising effectiveness; and
  • operate advertising campaigns through services such as Google Ads and Meta/Facebook and Instagram advertising technologies.

You may opt out of marketing communications at any time.

5.6 Legal and Regulatory Compliance

We may process and retain personal data where necessary to:

  • comply with applicable laws and regulations;
  • meet tax, accounting and recordkeeping requirements;
  • respond to lawful requests from government or regulatory authorities;
  • resolve disputes; or
  • enforce our contractual rights.

6Basis for Processing Personal Data

We process personal data only for lawful purposes.

Depending on the circumstances, processing may be based on:

  • your consent;
  • the provision of a service or product requested by you;
  • compliance with applicable legal or regulatory requirements; or
  • another lawful basis permitted under applicable law.

Where we rely on your consent, we will seek consent in an appropriate manner and for the relevant purpose.

Our privacy notices and consent requests are intended to provide sufficient information for you to understand what information is being collected and why it is required.

7Consent and Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

You may withdraw consent or manage your preferences by:

  • using the relevant unsubscribe or preference mechanism provided by us;
  • contacting us at info@astrovasturaj.in; or
  • using any other method specifically provided for the relevant service or communication.

Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.

Please note that if you withdraw consent for information that is necessary to provide a particular service, we may not be able to continue providing that service.

8Confidentiality of Astrological and Consultation Information

We understand that information shared during an astrology or Vastu Shastra consultation can be deeply personal.

We therefore maintain strict confidentiality over birth details, consultation records and personal information shared with us for the purpose of providing our Services.

In particular:

  • Birth details and consultation information are used primarily to prepare and provide the requested consultation, reading or report.
  • Such information may be retained to facilitate future consultations if you choose to return to us.
  • We do not sell, rent or disclose your birth or astrological information to third parties for their independent marketing or commercial purposes.
  • Access to consultation records is limited to Mr. Rajendra Tank and persons directly involved in providing or supporting the relevant consultation, where applicable.
  • We do not use personal consultation information for unrelated commercial purposes without an appropriate lawful basis.

9Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and understand how the Website is used.

9.1 Types of Information Collected

Depending on the technologies used, this may include:

  • IP address;
  • browser and device information;
  • pages visited;
  • approximate usage patterns; and
  • interactions with our Website.

9.2 Google Analytics

We may use Google Analytics to understand Website traffic and usage patterns.

Google Analytics may collect information regarding your device and interactions with our Website. Such processing is also subject to Google’s applicable terms and privacy policies.

9.3 Advertising Technologies

We may use advertising technologies such as Meta/Facebook Pixel, Instagram-related technologies and Google advertising tools to:

  • measure advertising effectiveness;
  • understand Website interactions; and
  • display or measure relevant advertising.

9.4 Managing Cookies

You may manage or disable cookies through your browser settings or through any cookie-management mechanism provided on the Website.

Disabling certain cookies may affect some Website functionality.

Where applicable law requires consent for particular cookies or tracking technologies, we will provide an appropriate mechanism for obtaining and managing such consent.

10WhatsApp and Other Third-party Platforms

Our Website may include a WhatsApp chat widget or links to third-party platforms.

When you use WhatsApp to communicate with us, your WhatsApp number and message content may be processed through WhatsApp’s platform.

Your use of WhatsApp and other third-party platforms is also subject to their respective terms and privacy policies.

We encourage you to review the privacy policies of such third-party platforms before using them.

11Sharing of Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary for the purposes described in this Policy, including with:

11.1 Payment and Banking Partners

Payment gateways and banking partners may process information necessary to complete payments, refunds and related transactions.

11.2 Courier and Logistics Providers

Courier and logistics providers may receive information such as your name, contact number and delivery address to deliver products ordered by you.

11.3 Technology and Service Providers

We may engage service providers that assist us with:

  • Website hosting and maintenance;
  • email and communications;
  • analytics;
  • advertising;
  • payment processing;
  • customer support; and
  • other operational requirements.

Such providers will receive only the information reasonably necessary for the relevant service.

11.4 Professional Advisors

We may share relevant information with professional advisors such as accountants, auditors or legal advisors where reasonably necessary and subject to appropriate confidentiality obligations.

11.5 Government and Regulatory Authorities

We may disclose personal data where required or permitted by applicable law, legal process or a lawful request from a government or regulatory authority.

12Third-party Service Providers and Data Processors

We may use third-party service providers to process personal data on our behalf.

Where applicable, we take reasonable steps to ensure that such service providers:

  • process personal data only for authorised purposes;
  • maintain appropriate security measures;
  • maintain confidentiality of the information provided to them; and
  • delete or return personal data when it is no longer required, subject to applicable legal or contractual requirements.

Examples may include payment processors, courier companies, Website service providers, analytics providers and communication platforms.

13International Data Processing

Some of the third-party service providers we use may process information on servers or infrastructure located outside India.

For example, analytics and advertising services such as Google and Meta may process information outside India.

Where personal data is processed outside India, such processing will be subject to applicable law and the relevant service provider’s privacy and security practices.

We will comply with applicable requirements relating to cross-border processing of personal data.

14Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Different types of information may be retained for different periods.

For example:

  • consultation and birth information may be retained to facilitate future consultations, unless you request deletion and there is no legal or legitimate reason to retain it;
  • transaction and accounting information may be retained for the period required under applicable tax, accounting or other laws;
  • order and delivery information may be retained for customer service, accounting and dispute-resolution purposes; and
  • marketing information may be retained until you withdraw your consent or unsubscribe, subject to applicable law.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, subject to applicable legal, regulatory or dispute-related retention requirements.

15Personal Data of Children

Where a parent or lawful guardian provides personal or birth information relating to a child for a consultation or other service, we will handle such information with appropriate care and confidentiality.

The parent or lawful guardian providing such information is responsible for ensuring that they are authorised to provide the information to us.

Where applicable law requires verifiable parental or guardian consent before processing a child’s personal data, we will follow the prescribed requirements.

We do not knowingly use children’s personal data for targeted advertising or behavioural tracking where such processing is prohibited by applicable law.

As stated in our Terms & Conditions, minors must be accompanied by a parent or guardian for any consultation.

16Data Security

We take reasonable technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • destruction; and
  • unauthorised disclosure.

Access to personal data is restricted to persons who require it for legitimate business or service-related purposes.

However, no electronic transmission or storage system is completely secure. Accordingly, while we take reasonable measures to protect personal data, we cannot guarantee absolute security.

17Personal Data Breaches

If we become aware of a personal data breach affecting personal data processed by us, we will take reasonable steps to:

  • assess and contain the incident;
  • investigate the cause and impact;
  • take appropriate remedial measures;
  • protect affected personal data; and
  • provide notifications to affected individuals and/or the relevant authorities where required under applicable law.

18Your Rights

Subject to applicable law, you may have the right to:

  • obtain information about the personal data being processed by us;
  • request correction or updating of inaccurate or incomplete personal data;
  • request deletion or erasure of personal data, subject to applicable retention requirements;
  • withdraw consent where processing is based on consent;
  • obtain information regarding the manner in which you may exercise your rights; and
  • raise a grievance regarding the processing of your personal data.

The availability and scope of these rights may depend on the applicable law and the circumstances of the processing.

19How to Exercise Your Rights

To exercise your rights or raise a privacy-related request, please contact us at:

Email: info@astrovasturaj.in
Phone / WhatsApp: +91 9920211339

When submitting a request, please provide sufficient information to enable us to understand and verify the request.

We may request additional information where reasonably necessary to verify your identity and protect personal data from unauthorised disclosure.

We will process requests in accordance with applicable law.

20Grievance Redressal

If you have any concern or complaint regarding the collection, use, disclosure or handling of your personal data, you may contact our designated privacy contact:

Grievance Officer / Privacy Contact: Mr. Rajendra Tank
Email: info@astrovasturaj.in
Phone / WhatsApp: +91 9920211339

Address:
Shiv Krupa Building, Office No. 3,
Shivkripa Building, “G” Wing,
Old Nagar Das Road, Nicolas Wadi Road,
Near Govardhan Nath Haveli, Andheri East,
Mumbai, Maharashtra – 400069, India

We will make reasonable efforts to acknowledge and resolve privacy-related grievances within the time period prescribed under applicable law.

If you are not satisfied with our response, you may have the right to pursue further remedies available under applicable law.

21Third-party Websites and Links

Our Website may contain links to third-party websites, applications or social media platforms.

We do not control and are not responsible for the privacy practices, security or content of such third-party websites or platforms.

Your use of such websites and platforms is governed by their respective terms and privacy policies.

We recommend reviewing those policies before providing personal information to any third party.

22Marketing Communications

Where you have opted to receive marketing communications, we may send you:

  • newsletters;
  • articles and blog updates;
  • information about our Services;
  • information about courses or products; and
  • promotional communications.

You may unsubscribe from marketing communications at any time by:

Withdrawal from marketing communications will not affect essential service-related communications, such as booking confirmations, payment information, order updates or other communications necessary to provide a service you have requested.

23Changes to This Privacy Policy

We may update this Policy from time to time to reflect:

  • changes in our business or Services;
  • changes in the manner in which we process personal data;
  • changes in applicable laws or regulations; or
  • improvements to our privacy and security practices.

The updated Policy will be published on our Website with a revised “Last Updated” date.

Where required by applicable law, we may also provide additional notice or communication regarding material changes.

We encourage you to review this Policy periodically.

24Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, please contact us:

Astrovasturaj
Shiv Krupa Building, Office No. 3,
Shivkripa Building, “G” Wing,
Old Nagar Das Road, Nicolas Wadi Road,
Near Govardhan Nath Haveli, Andheri East,
Mumbai, Maharashtra – 400069, India

Email: info@astrovasturaj.in
Phone / WhatsApp: +91 9920211339